Refund policy

Crypto payments are irreversible. That means this policy is the only protection you have, so it is written plainly and we hold ourselves to it without requiring you to argue.

When you get a full refund

• Non-delivery. We fail to send a code within 12 hours of your payment confirming on-chain.
• Dead or already-used code. The code we sent does not redeem on your account, and you tell us within 48 hours of delivery. We will normally offer a replacement first; if you would rather have the money, say so and you get the money.
• Wrong product. We send a different plan or duration from the one you paid for and cannot correct it promptly.
• Overpayment. You send more than the invoice amount. We refund the excess.
• Underpayment we cannot complete. You send less than the invoice and choose not to top it up. We refund what you sent.

When you do not

• You changed your mind after redeeming. Once a code is redeemed on an Anthropic account, the subscription is live and we cannot recover it. Ask us before redeeming if you are unsure.
• Anthropic suspends or restricts your account for reasons unrelated to the code we sold you.
• Claude is unavailable in your country. We flag this on the relevant country pages before you buy, precisely so this does not happen. If you bought anyway despite the warning, the code is still valid and still transferable — we cannot refund it.
• You reported a problem after 48 hours. Talk to us anyway. Outside the window it becomes a favour rather than a right, and we generally do it, but we are not promising it here.

How refunds are paid

In the same coin and network you paid with, to an address you give us. The blockchain network fee is deducted from the amount, because we have to pay it to send the transaction. Nothing else is deducted — no restocking fee, no processing fee.

Refunds are sent within 24 hours of being agreed, usually much sooner. We do not convert to a different coin, and we do not issue store credit in place of money unless you specifically ask for it.

How to claim one

1. Message @claudecrypto_support or email support@claudecrypto.org with your order ID — it is on your order page and in every email we sent you.
2. Tell us what happened, and give a refund address for the coin.
3. We confirm and send. If we dispute your claim we will tell you why in writing, not by going silent.

Chargebacks

There is no chargeback mechanism in crypto — for either of us. We cannot reverse your payment and you cannot reverse it either. This policy exists because that is true, not in spite of it.

Support hours: 09:00–23:00 UTC, seven days a week. See also our terms and contact page.